技术支持
遇到账号、数据、会员或社区问题，可以通过客服邮箱联系量力。
联系支持
账号删除、隐私请求、社区举报申诉和会员交易问题都可以发送到同一邮箱。我们会根据问题复杂度依次处理，紧急安全问题优先。
Apple 登录
iPhone 和 iPad 使用 Apple 登录。请确认设备已经登录 Apple 账号，并保持网络连接。量力不会要求你提供 Apple ID 密码。
Android 登录
Android 使用中国大陆手机号和短信验证码。Apple 平台与 Android 平台的账号、数据和会员相互独立。
数据备份与导出
登录后，符合条件的数据会备份到云端。你可以在“我的 → 账号与数据”中导出自己的数据。卸载前请确认云端同步状态。
删除账号
在“我的 → 账号与数据 → 删除账号”中完成验证后，可以永久删除账号。卸载应用本身不会删除云端账号。
Apple 会员
月度和季度会员由 Apple 自动续订。符合资格的用户可享受一次 7 天免费试用。永久会员是一次性购买。可在会员页面恢复购买，在 Apple 账号设置中管理订阅。
扣款与退款
Apple 平台的扣款和退款由 Apple 处理。Android 交易按应用内显示的支付渠道处理。联系客服时请提供订单号，不要发送完整银行卡信息。
社区安全
你可以在应用内举报资料、兴趣点或行动点，也可以屏蔽用户。如需申诉，请在邮件中说明账号、相关内容、时间和理由。
通知与计时
如未收到专注通知，请检查系统通知权限、专注模式和省电设置。报告问题时请注明设备型号和系统版本。
Support
Include your platform, app version, approximate time, steps to reproduce, and any error message. You may attach screenshots that do not contain passwords, verification codes, Apple sign-in tokens, or payment secrets.
Email supportThe same address handles account deletion, privacy requests, community appeals, and membership transaction questions. Safety issues receive priority.
Sign in with Apple
iPhone and iPad use Sign in with Apple. Confirm that the device is signed in to an Apple Account and connected to the internet. Liangli never asks for your Apple ID password.
Android sign-in
Android uses a mainland China phone number and SMS verification. Accounts, data, and memberships are separate between Apple and Android platforms.
Backup and export
Eligible data is backed up after sign-in. Export your data from Me → Account and data. Check cloud sync before uninstalling the app.
Delete account
Use Me → Account and data → Delete account and complete verification. Uninstalling the app does not delete the cloud account.
Apple membership
Monthly and quarterly plans renew automatically. Eligible users receive one 7-day trial. Lifetime membership is a one-time purchase. Restore purchases in the membership page and manage subscriptions in Apple Account settings.
Billing and refunds
Apple handles billing and refunds on Apple platforms. Android transactions follow the payment channel shown in the app. Include the order identifier when contacting support and never send complete card information.
Community safety
Report a profile, interest, or action in the app and block users when needed. For an appeal, include the account, relevant content, approximate time, and your reasons.
Notifications and timers
If a focus notification is missing, check notification permission, Focus mode, and battery settings. Include the device model and system version in your report.